You Can Talk to us Anytime!

Preparing for your next trip or boarding just now - Our support team works 24/7 for your smooth Smart eSIM experience.

Reach Out to Us Via!

We prior customer satisfaction and provide following platforms to help you right away:

contact us on whatsapp

Email Support

Send us your query at support@smarteSIM.com and we’ll respond within one business day or sooner.

contact us on whatsapp

Live Chat

Talk to an expert in minutes. Perfect for quick questions, activation help, or just want to know more while you travel.

Send Us a Message

Have a question, need technical support, or want guidance picking the perfect Smart eSIM Plan?

Frequently asked questions

Find quick answers to common queries.

You can reach our team through live chat or email anytime. Live chat gives the fastest reply, and email inquiries are answered within one business day.

Most issues are resolved by enabling data roaming, restarting the phone, or selecting a different available network. If the problem continues, message our support team, and we’ll troubleshoot it with you.

After purchasing your plan, scan the QR code or use the in-app setup option. Go to your device settings → Add eSIM → Follow the prompts. Activation typically takes under two minutes.

Make sure your phone is carrier unlocked, connected to Wi-Fi, and supports eSIM. If the QR code doesn’t install, restart your device and try again. Our team can help you troubleshoot if it still won’t activate.

Some Smart eSIM plans are data-only, while others include a phone number or virtual number. Check your plan details before purchase or ask our team to confirm what’s included.

You can cancel auto-renewal from your Smart eSIM account or contact our support team to assist you. Once turned off, your plan won’t renew again.
5 stars rating

500,000+ Downloads

Download The App Now

To Use Virtual Number & International Calling Features. Buy, Setup, and manage your eSIMs easily.

Yaalo android app
Yaalo ios app
Mobile app